Digitalization helps FlexFactor grow steadily

From fragmented data to a unified view

FlexFactor’s CEO Mikko Mäenpää recalls the time when the company’s data was scattered across different software and Excel files. Founded in 2021, the automation systems and software provider had experienced rapid growth, requiring a new approach to time and data management to streamline operations. With almost every employee using their own Excel files to track hours and projects, valuable working hours were being wasted.

"The goal was to bring all data into one place. That was the big picture," Mäenpää summarizes the situation before the implementation of Heeros PSA.

The company’s core business revolves around industrial automation systems and automation software, including PLC programming. In addition, FlexFactor offers project management, as well as installation and design services. "We operate somewhere between an engineering firm and a contracting company," Mäenpää describes the company’s diverse operations. 

Transparency and strategic planning as the cornerstones of strategy

FlexFactor's values - transparency, innovation, and quality - strongly guide the company's operations. Implementing the strategy requires tools that support these values and enable systematic management and execution. 

“Structured and organized work is the foundation of everything,” Mäenpää emphasizes and continues: “we need to allocate tasks in a way that allows us to see how many resources are available and how many will be needed in the future.”

The decision to choose Heeros PSA was particularly influenced by the software's visual design and ease of use.

From the CEO's perspective, particularly useful features include sales and customer relationship management, as well as comprehensive reporting capabilities. “Personally, I value sales and customer relationship management the most, along with the ability to quickly and visually track project profitability,” Mäenpää states. 

Focus on the future 

FlexFactor’s growth story continues strong. The company is transitioning to a multi-company model, and the implementation of Heeros PSA Enterprise+ supports a unified management approach across the group. Regular meetings, information sessions, and a structured annual calendar ensure transparency throughout the organization.

“If we can maintain our current growth rate, our revenue will be significantly higher in the coming years,” Mäenpää envisions and emphasizes: "our operating methods and the software that support and guide them must be in place, as there will no longer be time for trial and error.”

Mäenpää sees a shared platform and tool as key to the company’s future. While direct cost savings can be difficult to measure, the indirect benefits are substantial: “We speak the same language, operate under the same model, and report in a consistent way. This significantly simplifies data management and ensures its accuracy.”